Survey FAQs

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Sample Screens from the Survey

Page 1 - Body of Survey:

Page 1 is the main page of the survey. It contains the survey instrument and demographic questions, and is customized with the institution or library's logo (provided by you).

Some of the items found on this page include:

Core Questions: The 22-items that form the core of the LibQUAL+(TM) instrument are listed first. If a participant chooses to add local questions to the survey, those local questions will be interspersed with the core items for a total of 27 items in this first section.

General Satisfaction and Outcomes Questions: This short section includes eight additional survey questions about information literacy and general satisfaction.

Library Use Questions: These questions ask how often the user patronizes the library (either in person or online) as well as how often they use non-library gateways such as Google(TM) or Yahoo!(TM) for information.

Demographics Questions: This section is customized for each different institution type (college/university, community college, law, health, sciences, etc.). It includes questions about age, sex, user group (undergraduate, graduate, faculty, etc.), and discipline. The discipline categories may be customized by each participating institution.

Comments: This open-ended comments box is a key feature of the LibQUAL+(TM) survey instrument. Respondents can use this box to enter their comments about library service and related issues. Survey liaisons have real-time access to these comments, both, while their survey is in progress and after it is completed.

E-mail address: If a participating institution offers a local incentive prize to respondents, users can include their e-mail address in this space to enter the prize drawing. This item does not appear on the survey if no incentive prize is offered.

Page 2 - Thank You:

Page 2 is the concluding page of the survey. It thanks the respondent for their participation and includes links to both the LibQUAL+(TM) homepage and your survey webmaster's email-address.