LibQUAL+(TM) -- Charting Library Service Quality

LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to:

The LibQUAL+(TM) project was supported in part by a grant from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) from 2001-2003. Funding to develop a similar protocol for digital libraries is currently provided by NSDL/NSF through August 2004. LibQUAL+(TM), a partnership between ARL and Texas A&M University, is one of the ARL New Measures Initiatives managed as part of the ARL Statistics and Measurement Program.

News:

Posted by MaShana A. Davis, at 1:36 PM, 9/2/2008

Registration for the 2008 survey closed on August 31, 2008. If you would like to participate in the 2009 survey, register online at http://www.libqual.org/Register/index.cfm.

Posted by MaShana A. Davis, at 4:04 PM, 5/27/2008

Use this online form to request free LibQUAL+(TM) publications, training materials, and other educational items.

Posted at:12:00 PM, 10/3/2007

For the fourth year, LibQUAL+® is sponsoring an in-kind grant program for participants in the 2009 LibQUAL+® survey. A total of up to five institutions will be awarded grants to participate in the 2009 survey. Our goal is to offer one grant for every 50 registered libraries.

Two application deadlines: June 13, 2008 and December 15, 2008.

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Events:

Dates: 9/24/2008 - 9/25/2008

Conference: 17th Hellenic Conference of Greek Academic Libraries

Site: University of Ioannina, Central Library & Information Center

Location: Ioannina, GREECE

Martha Kyrillidou, Colleen Cook, and Bruce Thompson will present on comparisons of library users expectations and perceptions across North American, European, African, Asian and Australian libraries, practical lessons drawn from 10+ years of doing library service quality assessments in a research library, and using national and international score norms as a library service quality benchmarking tool.

Date: 10/27/2008

Site: ARL Office

Location: Washington, DC

9:30am - 4:30pm
$125 fee

This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.

Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.

Registration & Payment Deadline: September 29, 2008

Date: 1/26/2009

Conference: ALA Midwinter Meeting

Site: TBD

Location: Denver, CO

LibQUAL+® Survey Introduction, 8:30 am - 10:00 am

LibQUAL+® Survey Administration, 10:30 am - 1:30 pm

LibQUAL+® Survey Results, 2:00 pm - 4:30 pm

This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.

Dates: 3/16/2009 - 3/20/2009

Site: Hotel Monteleone

Location: New Orleans, LA

The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.

Interested individuals are welcome to submit an application before the deadline of October 27, 2008.

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Publications:

Susan McKnight, Library Management, 19(6/7) (2008).

Hariri, N. & Farideh, A., Performance Measurement and Metrics, 9(2) (2008).

Terry Plum

Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!.

Texas A&M University Libraries

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